Refunds & Returns Policy

At Reboot Websites, we specialise in digital products and services, including:

  • Elementor templates

  • Pre-packaged websites

  • Digital downloads

  • Future plugins and software

Because these products are digital and delivered instantly, we generally cannot offer refunds once a product has been downloaded or accessed.

 

 

When Refunds Are Available

We stand behind our products. Refunds may be granted in the following cases:

  • You purchased the same product twice by mistake.

  • The product was not delivered or accessible due to a technical issue on our side.

  • The product description did not match the actual item delivered.

In these cases, please contact us within 7 days of purchase with your order details.

 

 

Non-Refundable Situations

We cannot issue refunds for:

  • Change of mind after purchase.

  • Incorrect product choice.

  • User error (e.g., incompatible hosting, plugins, or software setups).

  • Products already downloaded or accessed successfully.

 

 

Exchanges / Credits

In special cases, instead of a refund, we may offer:

  • Store credit for another digital product.

  • Exchange for a different template or package of equal value.

 

 

Monthly Services & Subscriptions

For ongoing website services, SEO, or hosting packages billed monthly:

  • Payments are due in advance for each billing cycle.

  • Cancellation requests must be made before the next billing cycle to avoid further charges.

  • We do not issue partial refunds for unused time within a paid month.

 

 

Future Plugins & Digital Tools

All future plugins or software sold through Reboot Websites will follow this same Refunds & Returns Policy unless otherwise stated on the product page.

 

 

How to Request a Refund

If you believe you qualify for a refund under the conditions above:
📧 Email us at [your email address] with your order number and details.
We’ll review your request and get back to you within 5 business days.

 

 

Changes to This Policy

We may update this Refunds & Returns Policy from time to time. Updates will be posted here with the new effective date.